SHIPPING & DELIVERY
1. What are your delivery options and how much is shipping?
For local orders, we will send your orders via LBC, which takes up to 1-2 day/s of delivery. Use our website’s shopping cart or contact us +63917 8882999 to order. Orders from any part of the Philippines are shipped via LBC delivery after the payment has been credited to our PesoPay account, Bank account. Please take note that our daily cut-off is 4:00 PM, Monday to Friday. Order details and payments received after 4:00 PM will be shipped the next day. Orders received on weekends will be sent on Monday. Tracking numbers of the LBC package will be sent through SMS after 7PM.
2. What should I do if my order has not arrived?
To track and check the status of your order, please click here https://www.lbcexpress.com/.
PAYMENT OPTIONS
1. Is it safe and secure to shop at Magic Potion?
Magic Potion prides itself in providing a safe and secure shopping experience. Your personal information is kept secure and private during the entire checkout process. In fact, we work with Citibank Payment solutions and do not share or sell your personal details to any third party.
2. What kind of payment method may I use at Magic Potion?
Use our shopping cart and pay through your credit card hassle free. Our website is powered by PesoPay, our payment gateway. It is Safe, Secured and Simple. No confusing registration needed. Pay using your Visa and MasterCard easily and securely. Through superior technology and experienced human supervision, PesoPays’ Active Risk Management (ARM) makes a compelling case for the protection of our online shop, credit card users and credit card companies. Please note that there will be a service fee for all online credit card payments.
You may also pay via bank through Over-The-Counter or Fund Transfer in Banco De Oro, Bank of the Philippine Islands, BPI Family Savings Bank, or Metrobank. you only need to pay the PRODUCT COST and SHIPPING FEE. Get the amount using our shopping cart. For bank payments; after paying text your NAME, Shipping ADDRESS, amount, which bank and branch and your complete order to +63 917 8882 999.
3. Why does my Order Status show “payment pending”? Should I re-create a new order?
Most payments are processed immediately. Once the order has been confirmed you will receive a confirmation email with delivery details. If you do not receive a confirmation email within 24 hours, please contact us at https://[email protected]/ and do not re-create your order to prevent duplication.
